General Terms & SLA
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If it matters to you – it matters to us
Don’t hesitate to contact us
If it matters to you – it matters to us
We are currently finalyzing our ISAE3000/3402 compliance documentation.
In the meantime, you are welcome to contact us for details, DPA and more.
These terms are valid as of January 2020
All agreements between Livehouse (hereafter ”LH”) and clients, are submissive to the following Terms & Conditions, unless deviation is
agreed signed or approved by both parties. A deviation from the Terms is and can therefore not be considered included or agreed, unless a written agreement (eg. Quote or Email) is
All quotes made by LH, is valid for 14 days after the date quote is issued. If the quote is not accepted within the valid period, price, terms
and conditions may vary. If LH and the client both approve the quote after
the valid period in writing, the content of the quote will still be
For all services, streaming Live and On Demand via Livehouse EventCDN hosting, viewing hours etc. follow the subscription base. For all production, -design or coordination services which doesn´t include streaming, but rental of equipment, personnel etc. –
only the quoted is included. It is therefore never to be expected that misc. Cables, extra hours or anything else is included or “thought to be”, unless agreed in writing between the parties in the project management or dialogue
after confirmation of the quote.
Upon approval of a quote, LH will initiate the coordination of
events, procedure of production (times and exact content for delivery, access to
venue, platform design etc.), design etc. with the client.
Infrastructure for services are to be agreed from time to time. This includes internet, tables, access to venue etc. – and is not included from
LH unless agreed in writing.
1.3 approval and confirmation
All quotes, confirmations, invoices and reminders are sent via online
or email – which also includes tracking of delivery to recipient. After confirmation of a quote – written or oral, an order confirmation will be sent from LH.
If the order confirmation deviates from the client demands or
agreed content, the client must notify LH within 5 days (calendar days) – otherwise the confirmation is to be considered accepted and binding for
All prices from LH, are binding after an order confirmation is sent. All prices are excl. VAT, invoiced in the currency and VAT agreement which is valid in the order confirmation. All invoices outside the residence country of LH, can be invoiced
excl. VAT. In such cases, all invoices are subject to reversed VAT.
1.5 period of agreement
Any agreement between the parties are valid for the minimum
period mentioned in a quote, order confirmation or written consignment via
Order confirmations and acceptance of a quote, is the legal understanding
of the agreement between the parties. Add-ons after agreement, can be added
by “attachment” or by simple acceptance of quotes where this is mentioned as
The agreement is binding throughout the contract period, cf. acceptance of
quotation or order confirmation.
The agreement can not be terminated on terms other than breach
or liquidation – and at least covers the services and contract terms
mentioned in the agreement.
If the customer breaches or wishes to cancel the agreement before time, the
total value of the agreement will still apply to LH for immediate payment – overruling any deviation in normal payment
The agreement is subject to the SLA for LH at any time.
Any agreement and acceptance of quotes has been given at the
locations agreed upon by the parties in writing, and therefore may also
include Transport and hotel expenses that may be related to the events at
Any transport and accommodation will always be invoiced afterwards, with actual costs for mileage (DKK
5/km) and other related costs to this. If transport and accommodation is not included in the quote, this will
still apply to any order / final invoice.
Setup requires access to facilities, accordingly to the agreement and individual case.
All locations in any agreement must be tested, inspected and made Proof of
Concept at least 1 week prior to completion of the event if possible –
unless otherwise agreed – in order for LH to ensure delivery accordingly to SLA.
At “Dial-in” presentations, production is made from LH’s own office.
2.1 contacts etc.
Both parties provide primary contacts for maintaining communication
and ongoing dialogue on cooperation.
If a primary contact person stops, it is not in itself enough grounds for
terminating the cooperation. In such a situation, both parties are obliged
to insert new contacts on the cooperation within a reasonable period of
time and at least 14 days prior to the next event.
LH will, as far as possible, make sure that it is the same people
who produces and are Project Manager, as well as manage the daily contact
with the customer – however deviations may apply.
The entire agreement’s content, as well as any dialogue between the
parties, is considered confidential.
Confidentiality must by nature be woven to the extent that
legislation obliges one of the parties to disclose information to third
LH employees are also to be considered insiders in the customer’s business,
hence employees in LH are also regarded as insiders and generally must
comply with companies’ rules for the insider’s term.
It is a requirement of both parties that the parties and their
employees observe unconditional silence towards third parties regarding
matters that may come to the knowledge of the cooperation – including
technology, content of presentations and other knowledge related to the
execution of the cooperation.
The employees of the parties are subject to the same duty
of confidentiality regarding all matters that the employees may become
acquainted with in the course of the cooperation – and not terminate upon
resignation from the parties’ companies. It is the responsibility of the
parties to oblige their employees to comply with secrecy.
3.1 copyrights etc.
The customer has the right to the content of video / audio files
and slideshow at all times. The customer is not entitled to receive a
functioning player such as Offline On Demand.
If at any time the customer would like to receive videos, files and design
info – the customer is entitled to this. In such a situation, LH is obliged
to hand over the material, but at the same time entitled to invoice on an
hourly basis, cf. applicable hourly rates at that time.
LH has at all times rights to design, players, portal solutions, CSS templates, unique design integrations, etc.
that may have been developed to complete this agreement. The basic
information supporting a design (client logo etc) of a player belongs to the customer, but not the actual player, code etc..
4.1 payment terms
Payment terms are 8 days net cash, unless otherwise agreed upon.
By agreement approval, 20% of the production cost is invoiced, to cover all coordination by our CSM, Design and/or Production
In case of exceeding the applicable terms of payment, you will be charged a
fee of DKK 410,00 including compensation fee – plus interest (accordingly to government rate) per running month.
Invoice will be sent as email with all relevant information cf
order. Invoice will be sent after each event, including the services
applicable to the individual event, unless otherwise agreed. For ongoing services –
such as portal – invoice will be sent in accordance with agreement.
4.3 cancellation etc.
In case of cancellation or postponement of an event, the following applies
at approval of production order :
– At 15-11 working days prior to event date, 50% of the production cost is charged. –
At 10 – 6 working days prior to event date 75% of the production cost is charged. – At 5 working days or less prior to event date, 100% of the production cost is charged.
In any cases of cancellation or postponement, 100% of event related costs will be charged. Event related costs include but is not limited to: travel costs, accomodation
and third party expenses (eg. External rent of interpreter booths, interpreters etc).
LH can not assign the contract to third parties without the written consent
of the client unless this is done as part of a sale of the company or field
In case of a material breach of the agreement by the parties, the injured
party is entitled to terminate the agreement with 30 days’ notice – and must
be lodged no later than 5 business days after the latest breach.
However, the parties are required to try to restore the
non-performing relationship. The parties are required cf. 6.2 – and for
individual cases, or errors that vary due to time to time, are considered to
be different cases.
Repeated errors for the same reason are considered to be material breach –
but are not necessarily a termination of cooperation.
Should the customer at any given time have the perception that a delivery
is either partially or completely unsatisfactory, LH must be notified within
3 working days of an event – or 3 working days after an event
deemed unsatisfactory. LH will then go into the case and within 3 working
days return answers – and have started correcting the error.
If LH should have the perception of relationships that have a significant
impact on delivery or maintenance of the agreement, LH is obliged to notify
this within 3 business days of the event – and the customer is also obliged
to intervene and within 3 working days return with a plan for the
improvement of the error.
Events due to force majeure or 3-party errors can not be considered
as error by LH – including events due to interruptions in infrastructure
at location locations, errors from interpreter integrated or similar. This
also includes but not limited to; in case of war, pandemics, natural disasters etc.
The Customer’s right to compensation for late delivery or
defective delivery may under no circumstances exceed 25% of the agreed
All other damages follow the current SLA.
LH is not responsible and can not be held liable for any direct or indirect
loss of any kind such as operating loss, loss of profits, lost earnings or
any other similar financial loss of income.
LH can not be held liable for any damage or defect resulting from
the customer’s careless, incorrect or inappropriate use or processing of
Both parties must ensure that there is no breach of any copyright, rights
to applied material and the like at all times.
If one of the parties becomes or becomes aware of such an infringement, the
parties are required to take immediate action and correct the
The offending party is responsible for this, however, LH may not be
held liable for infringement if LH has used or has been asked to use
material by the customer.
LH can not be held responsible to third parties.
These terms are governed and shall be construed in accordance with the laws of the State of Denmark. Any disputes between the parties arising out of or in relation to the terms and to sales agreements governed by the terms are determined in accordance with the laws of the State of Denmark except for international choice of law and venue provisions.
The state and federal courts located in Copenhagen shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
Galoche Alle 14 DK-4600 Køge
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